1. Terms

By accessing the website at https://www.avaschoice.net, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

2. Use License

Permission is granted to temporarily download one copy of the materials (information or software) on the Ava’s Choice website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

– Modify or copy the materials;

– Use the materials for any commercial purpose, or for any public display (commercial or non-commercial);

– Attempt to decompile or reverse engineer any software contained on the Ava’s Choice website;

– Remove any copyright or other proprietary notations from the materials; or

– Transfer the materials to another person or “mirror” the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Ava’s Choice at any time. Upon your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

The materials on the Ava’s Choice website are provided on an’ ‘as is’ basis. Ava’s Choice makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

Further, Ava’s Choice does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

The views expressed throughout this website are based on research from a variety of resources and practical case studies.

It is not possible to individually oversee or manage the historical condition, care and diet of your dog so we are unable to accept responsibility or liability for the use of the information contained in this website which is provided for general information purposes. Any information provided is not veterinary advice and should not be substituted for a consolation with a holistic veterinary professional. If you have any concerns about your dog’s health, please contact your holistic veterinarian or other qualified professional immediately.

When it comes to the health and diet of your dog we request you to conduct your individual research on all matters without any form of bias or predisposition.

4. Limitations

In no event shall Ava’s Choice or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the us or inability to use the materials on the Ava’s Choice website, even if Ava’s Choice or an Ava’s Choice authorised representative has been notified orally or in writing of the possibility of such implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Accuracy of materials

The materials appearing on the Ava’s Choice website could include technical typographical, or photographic errors. Ava’s Choice does not warrant that any of the materials on its website are accurate, complete or current. Ava’s Choice may make changes to the materials contained on its website at any time without notice. However, Ava’s Choice does not make any commitment to update the materials.

6. Links

Ava’s Choice has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Ava’s Choice of the site. Use of any such linked website is at the user’s own risk.

7. Modifications

Ava’s Choice may revise these terms of service for its website at any time without notice. By using this website, you are agreeing to be bound by the then current version of these terms of service.

8. Governing Laws

These terms and conditions are governed by and construed in accordance with the laws of NSW and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

9. Orders

Ava’s Choice requires orders to be placed by midnight Sunday via the website for delivery on the following Tuesday for the Newcastle area and Friday for the Port Stephens area.

You will be emailed an order confirmation, so please ensure you mark our email address as ‘safe’ to make sure you receive all emails from us. If you miss this cut-off time for ordering, it will be logged for the following week’s delivery. Your order will be delivered in full. It is the responsibility of the customer to ensure you have adequate freezer/refrigerator room for the amount of food you have ordered.

10. Payments

Payment is made via PayPal or Square, unless alternative arrangements are made with Ava’s Choice.

11. Returns & Refunds

Ava’s Choice will refund or replace any of their products if they are spoiled when received by the customer. Please contact us via email to discuss this immediately. The product will need to be retained for examination.

If you are not satisfied with your order please email Ava’s Choice who will organise a return of the order for a full refund. The order cannot be refunded if it is not returned.

Any return is to be at your expense and the goods must be returned, as far as possible, in their original condition.

12. Delivery Policy

Ava’s Choice currently delivers on Tuesday to the Newcastle area and Friday to the Port Stephens area. If, in any instance, there is a change to these scheduled delivery days, you will be notified by email less than 24 hours prior.

All food products are delivered frozen. It is the customers’ responsibility to refrigerate/freeze the products accordingly after the products have been delivered. Customers must also ensure that if you purchase products in bulk, it is your responsibility to split the food into your desired portions prior to the freeze 5 days prior to the food being made.

As the number of deliveries on a delivery day often change, you will not be provided with an exact time of delivery, only the window of time stated on the Home page of the website.

Ava’s Choice shall not be bound to supply any order before we have received cleared funds in full.

Please note that it might not be possible for us to deliver to some locations. If your location is not listed on the Home page of the website, please feel free to contact us to ask about a delivery outside of those areas. All enquiries will be dealt with on a case by case basis.

As the products sold by Ava’s Choice are delivered frozen, however as deliveries are made between 1pm and 5.30pm it is essential that someone is home by latest 8pm to place their order in the fridge or freezer.

13. Pricing and Availability

Delivery charges are clearly stated on the home page of the website and are additional to product charges.

Ava’s Choice will attempt to ensure all descriptions and pricing on this website are accurate. If an error in pricing or processing occurs after you have placed an order we will contact you with the option of cancelling your order or reordering at the correct price. If we cannot contact you we may cancel your order but in this case we will provide you with a full refund.

We may refuse to complete any orders that are based on inaccurate or out of date information including pricing or shipping information.

Notwithstanding any other provision of these Terms and Conditions Ava’s Choice may cancel any agreement to which these terms of use apply at any time before the goods are delivered by notifying you where after any deposit or other amount paid by you on account of the goods shall become immediately repayable to you.

Ava’s Choice shall no be liable for any consequential loss or damage in relation to any such cancellation.